For over 50 years, the American Hotel & Lodging Association’s Educational Institute (EI) has been the source for
providing industry-tested, research-driven hospitality training resources. EI continues to meet and exceed its education and training
mission by using the Internet, videos, textbooks, study guides, seminars, and professional certification to train all levels of
personnel.
CH&LA members receive special member pricing on all Educational Institute training resources. Also, CH&LA has developed and maintains a FREE Training Library (click here for details). As a CH&LA member service, you can purchase or check-out EI products on-line or via fax or mail through CH&LA’s Education & Training Catalog.
Let us help you save money on your education and training needs!
The 10-Minute Trainer: Security video and companion guide contains six brief segments from several training
programs based on a particular training area or need. These segments are designed to facilitate discussions on security topics that
need additional emphasis at your property. The program can serve as a stand-alone overview or primer for that topic, or a powerful
compliment to a more comprehensive training program. Includes segments from these full-length training programs: - Spotlight On
Security for Lodging - Stay Safe: Awareness Training for Housekeepers - Planning for Emergencies - Crisis Communications
Member Price
$99.95 / Non-Member Price
$149.95
Check-Out From CH&LA's FREE Member Training
Library
Here's the perfect tool for your staff orientation programs or alcohol awareness review sessions. Video
excerpts from C.A.R.E ?, the EI award-winning one day seminar, are used in this video designed for everyone working at your
property.
Member Price
$99.95 / Non-Member Price
$144.95
The AH&LA Communications Committee has updated the award-winning Crisis Communications video and
companion guide. The 16-minute video teaches lodging operators how to effectively manage a crisis situation and work with the media
to deliver accurate and appropriate messages. Viewers are given basic steps needed to prepare and recover from disastrous
situations. Click a link below to view a video clip. Low Bandwidth Broadband.
Member Price
$50.00 / Non-Member Price
$85.00
Check-Out From CH&LA's FREE Member Training
Library
Fire prevention and safety begin with well-trained employees who can recognize and correct potential fire
hazards before they happen. This video, produced by EI in collaboration with the National Fire Protection Association, demonstrates
how fire awareness and prevention are critical in protecting everyone.
Member Price
$199.95/ Non-Member Price
$249.95
Fire prevention and safety begin with well-trained employees who can recognize and correct potential fire
hazards before they happen. This video, produced by EI in collaboration with the National Fire Protection Association, demonstrates
how fire awareness and prevention are critical in protecting everyone.
Member Price
$199.95/ Non-Member Price
$249.95
Guest Safety Video highlights a variety of important tips to help travelers enjoy a secure and pleasant
stay. The short public service announcement, which first debuted in 1996*, can be incorporated on any hotel open channel. Click
below to download a complimentary digitally-enhanced copy of the video. Dial Up Users Broadband To order a broadcast quality video
on VHS, call 1-800-752-4567 or 1-517-372-8800. Please note this video is available complimentary to members!
Member Price
$0.00/ Non-Member Price
$25.00
An easily understood "translation" of legislative mandates to lodging industry "jargon." The guide focuses
on what the employer is required to do to develop a program for compliance. Helps you establish a safer and healthier property for
employees and guests. Highlights: Inspections, Citations, and Proposed Penalties, Recording and Reporting Occupational Injuries and
Illnesses, General Safety and Health Provisions, Walking-Working Surfaces, Blood Borne Pathogens, Hazard Communication, Work Place
Violence, Review of Record Keeping and Training Requirements, OSHA Departmental Compliance Checklist.
Member Price
$30.00/ Non-Member Price
$60.00
Check-Out From CH&LA's FREE Member Training
Library
Every employee in every department should be aware of the crucial security concerns associated with key
control and the release of guest information. This video demonstrates how to: limit access to rooms, keys, and guest information;
use teamwork to promote guest privacy; prevent unauthorized use of keys and theft; shows staff how to protect guests and reduce
exposure to liability.
Member Price
$179.95/ Non-Member Price
$224.95
Check-Out From CH&LA's FREE Member Training
Library
Quickly and easily show all employees how they can help with your property's security efforts. This
workshop: orients new and seasoned employees on the crucial role they play in reporting suspicious people, improving key and access
control, preventing theft; makes it easy for you to clarify your property's specific security procedures; helps all employees take
effective measures that reduce your risk. Employees learn on their own or through a flexible seminar. SAFE? Certificates provide
courtroom proof of your property's commitment to security.
Member Price
$79.95/ Non-Member Price
$99.95
Build safety into every task, job, and employee! Safeguard your guests and employees from injury and your
property from damage and liability suits. This five-segment video program offers practical safety steps, tips, and reminders for
your entire staff. Risk Awareness exposes common accident causes and establishes safety ground rules. Fire Prevention reveals the
top sources of hotel fires and refreshes employees' fire response skills. Chemical Care gives staff members a healthy respect for
chemicals and the skills to handle them safely. Bloodborne Pathogens provides safe handling practices that are especially vital for
housekeeping staff, laundry workers, and anyone who handles trash. Moving and Lifting shows every employee how to safely lift and
move everything from front desk supplies to F&B stock items.
Member Price
$249.95/ Non-Member Price
$325.00
Check-Out From CH&LA's FREE Member Training
Library
The LODGING SECURITY OFFICER program provides general techniques and tips as well as hospitality-specific
information that security officers and other employees need to provide effective security at your property. The program consists
of: four modular textbooks a DVD supplement a workbook with progress quizzes Employees read the textbooks and complete
corresponding workbook exercises, and complete progress tracking quizzes.
Member Price
$159.95/ Non-Member Price
$199.95
Check-Out From CH&LA's FREE Member Training
Library
The LODGING SECURITY OFFICER program provides general techniques and tips as well as hospitality-specific
information that security officers and other employees need to provide effective security at your property. The program consists
of: four modular textbooks a VIDEO supplement a workbook with progress quizzes Employees read the textbooks and complete
corresponding workbook exercises, and complete progress tracking quizzes. Now available on DVD.
Member Price
$159.95/ Non-Member Price
$199.95
Fine-tune the delicate balance between effective security and good guest relations with this video. All
managers should be aware of: detection and deterrence - what to look for; how to deal with unwanted visitors; how to handle
reported incidents of guest loss.
Member Price
$109.95/ Non-Member Price
$224.95
Helps hotel managers and supervisors limit the impact of emergency situations. This video covers how to:
avoid legal problems by writing a usable, practical emergency plan; ensure safety and promote positive guest relations by preparing
employees; involve all employees in identifying and correcting hazardous situations.
Member Price
$109.95/ Non-Member Price
$149.95
3 complete training programs On 1 DVD PROGRAM 1: Spotlight On Security for Lodging 27 minutes This training
program is designed to help all categories of lodging properties better provide the type of secure environment that guests are
seeking and that today's marketplace demands. Topics include: - Why security is so important to the bottom line - Improving
employee security awareness skills - Balancing increased security with guest satisfaction PROGRAM 2: Fire Safety: Prevention and
Response for the Lodging Industry 24 minutes A comprehensive fire prevention and response plan is an essential safety requirement
for every lodging property. This training program provides visual examples, instructions, techniques and advice to help fulfill
that goal. Topics include: - Identifying and preventing common fire hazards - How to properly use a fire extinguisher - Evacuating
the property smoothly, if necessary PROGRAM 3: Planning for Emergencies 25 minutes A successful emergency plan can save lives,
limit property damage, protect against liability, and significantly reduce the time it takes to restore normal operations. This
training program helps you design, develop and implement such a plan. Topics include: - Analyzing risks unique to your property -
Establishing communication strategies - Defining management and employee responsibilities
Member Price
$300.00/ Non-Member Price
$375.00
Turn to this resourceful book to handle vital risk management issues in the hospitality workplace. This
revised edition includes safety and security case studies developed with industry professionals; links to Internet-based,
hospitality-specific resources for safety and security; and dozens of new exhibits and updated sample forms and documents. New
sections include in-house safety committees, crisis communications, and the importance of safety equipment.
Member Price
$66.95/ Non-Member Price
$49.95
Check-Out From CH&LA's FREE Member Training
Library
Boosting safety levels at your property is easy with this fast-training video. Shows various incidents that
call for different applications of safety knowledge. Covers fire safety, safe lifting and moving, ways to avoid slips and falls,
and more. View and discuss vignettes one at a time over a period of weeks or all in one session.
Member Price
$99.95 / Non-Member Price
$124.95
Fire prevention and safety begin with well-trained employees who can recognize and correct potential fire
hazards before they happen. This video, produced by EI in collaboration with the National Fire Protection Association, demonstrates
how fire awareness and prevention are critical in protecting everyone.
Member Price
$199.95/ Non-Member Price
$249.95
Every employee in every department should be aware of the crucial security concerns associated with key
control and the release of guest information. This video demonstrates how to: limit access to rooms, keys, and guest information;
use teamwork to promote guest privacy; prevent unauthorized use of keys and theft; shows staff how to protect guests and reduce
exposure to liability.
Member Price
$179.95/ Non-Member Price
$224.95
Build safety into every task, job, and employee! Safeguard your guests and employees from injury and your
property from damage and liability suits. This five-segment video program offers practical safety steps, tips, and reminders for
your entire staff. Risk Awareness exposes common accident causes and establishes safety ground rules. Fire Prevention reveals the
top sources of hotel fires and refreshes employees' fire response skills. Chemical Care gives staff members a healthy respect for
chemicals and the skills to handle them safely. Bloodborne Pathogens provides safe handling practices that are especially vital for
housekeeping staff, laundry workers, and anyone who handles trash. Moving and Lifting shows every employee how to safely lift and
move everything from front desk supplies to F&B stock items.
Member Price
$249.95/ Non-Member Price
$325.00
Build safety into every task, job, and employee! Safeguard your guests and employees from injury and your
property from damage and liability suits. Bloodborne Pathogens provides safe handling practices that are especially vital for
housekeeping staff, laundry workers, and anyone who handles trash. 11 minute
Member Price
$79.95/ Non-Member Price
$99.95
Build safety into every task, job, and employee! Safeguard your guests and employees from injury and your
property from damage and liability suits. Chemical Care gives staff members a healthy respect for chemicals and the skills to
handle them safely.
Member Price
$79.95/ Non-Member Price
$99.95
Build safety into every task, job, and employee! Safeguard your guests and employees from injury and your
property from damage and liability suits. Fire Prevention reveals the top sources of hotel fires and refreshes employees' fire
response skills. 11 minute
Member Price
$79.95/ Non-Member Price
$99.95
Build safety into every task, job, and employee! Safeguard your guests and employees from injury and your
property from damage and liability suits. Moving and Lifting shows every employee how to safely lift and move everything from front
desk supplies to Food & Beverage stock items. 12 minute
Member Price
$79.95/ Non-Member Price
$99.95
Build safety into every task, job, and employee! Safeguard your guests and employees from injury and your
property from damage and liability suits. Risk Awareness exposes common accident causes and establishes safety ground rules.10
minutes
Member Price
$79.95/ Non-Member Price
$99.95
Now all security personnel, managers, and department heads can benefit from this self-paced program. They'll
learn to: protect your property from lawsuits and insurance claims; help guests feel safe and secure; be alert to potential
problems and handle them appropriately; respond effectively to emergencies; carry out crucial security duties. Each property will
need one Property Package and a separate Employee Workbook for each trainee.
Member Price
$159.95/ Non-Member Price
$199.95
Helps hotel managers and supervisors limit the impact of emergency situations. This video covers how to:
avoid legal problems by writing a usable, practical emergency plan; ensure safety and promote positive guest relations by preparing
employees; involve all employees in identifying and correcting hazardous situations.
Member Price
$109.95/ Non-Member Price
$149.95
So WHO is responsible for making your lodging property more secure? EVERYONE at your property is
responsible! Designed in conjunction with AH&LA Loss Prevention Committee, this 30-minute video and companion guide provide you
with the BEST security practices now being used by the TOP loss prevention experts and executives throughout the hospitality
industry, and provide the type of secure environment that guests are seeking and that today's marketplace demands.
Member Price
$139.95/ Non-Member Price
$189.95
So WHO is responsible for making your lodging property more secure? EVERYONE at your property is
responsible! Designed in conjunction with AH&LA Loss Prevention Committee, this 30-minute video and companion guide provide you
with the BEST security practices now being used by the TOP loss prevention experts and executives throughout the hospitality
industry, and provide the type of secure environment that guests are seeking and that today's marketplace demands.
Member Price
$139.95/ Non-Member Price
$189.95
So WHO is responsible for making your lodging property more secure? EVERYONE at your property is
responsible! Designed in conjunction with AH&LA Loss Prevention Committee, this 30-minute video and companion guide provide you
with the BEST security practices now being used by the TOP loss prevention experts and executives throughout the hospitality
industry, and provide the type of secure environment that guests are seeking and that today's marketplace demands.
Member Price
$139.95/ Non-Member Price
$189.95
This primer reviews the main threats to your information and offers practical guidelines to making your
systems as secure as is reasonable without interfering with daily routine.
Member Price
$10.00/ Non-Member Price
$20.00
Workplace violence is one of the leading security threats facing businesses today, and hospitality employees
are particularly at risk. This ready-to-lead seminar can help properties educate their employees about this serious issue. Topics
covered include: workplace violence statistics, types of workplace violence, causes of workplace violence, protection and
prevention strategies, and responding to workplace violence.
Member Price
$8.00/ Non-Member Price
$10.00
Workplace violence is one of the leading security threats facing businesses today, and hospitality employees
are particularly at risk. This ready-to-lead seminar can help properties educate their employees about this serious issue. Topics
covered include: workplace violence statistics, types of workplace violence, causes of workplace violence, protection and
prevention strategies, and responding to workplace violence.
Member Price
$159.95/ Non-Member Price
$199.95
Security is every employee's responsibility. This language-free® video builds service consistency as
all employees receive the same message. The video uses demonstrations, sound effects icons and graphics to show employees how to
look for security problems and how to safely handle security incidents.
Member Price
$179.95/ Non-Member Price
$224.95
