For over 50 years, the American Hotel & Lodging Association’s Educational Institute (EI) has been the source for
providing industry-tested, research-driven hospitality training resources. EI continues to meet and exceed its education and training
mission by using the Internet, videos, textbooks, study guides, seminars, and professional certification to train all levels of
personnel.
CH&LA members receive special member pricing on all Educational Institute training resources. Also, CH&LA has developed and maintains a FREE Training Library (click here for details). As a CH&LA member service, you can purchase or check-out EI products on-line or via fax or mail through CH&LA’s Education & Training Catalog.
Let us help you save money on your education and training needs!
NEW LOOK, SAME PRODUCT - Weddings, proms, and meetings can be lucrative business, but to capture it your
banquet servers must demonstrate exceptional skill. This how-to guide gives servers the skills to: prepare for service, inspect the
setup, and greet guests; expertly serve food and beverages; complete service and break down function rooms and service areas.
Member Price
$99.95 / Non-Member Price
$124.95
NEW LOOK, SAME PRODUCT - Banquet business can add substantially to your property's bottom line. Make the
most of it by helping employees provide superb service, start to finish. With this guide, employees will know how to: set up
function rooms according to event orders and property policies; clean and maintain all function rooms; break down function rooms
and service areas.
Member Price
$99.95 / Non-Member Price
$124.95
NEW LOOK, SAME PRODUCT - Today's bartenders must know as much about laws governing alcohol consumption as
how to mix a terrific martini. This guide is your bartenders' recipe for success, as they learn to: prepare drinks consistently and
to established quality standards; control alcohol risks effectively; maintain bar sanitation, control waste and costs, and promote
property facilities.
Member Price
$20.00 / Non-Member Price
$38.00
NEW LOOK, SAME PRODUCT - There's more to a bus person's job than just clearing tables. Make sure they
understand and master every task that's part of their position with this start-to-finish skills guide. Employees will know how to:
prepare and maintain table-side service carts, salad bars, and beverage stations; quickly and safely clear and reset tables;
expertly handle service duties such as beverage, bread, and condiments.
Member Price
$99.95 / Non-Member Price
$149.95
Every member of a food and beverage service operation plays a crucial role in fulfilling guest expectations.
This 12-minute video and companion guide in the Educational Institute's new Food & Beverage Series features the quality service
skills needed to become a successful Bus Person - to include: Set up stations Table service Maintaining stations Closing duties
Also available on DVD.
Member Price
$99.95 / Non-Member Price
$149.95
One price, member and non-member. This program is for all employees - even those not involved in alcohol
service. Shows how to protect themselves and your operation from liability and deal with guest situations. Includes: implementation
and seminar guide; CARE for Guest Contact Staff video (17 minutes); sample participant materials.
Member Price
$179.95 / Non-Member Price
$204.95
These 40 quick-hitting case studies address the many challenges to be found in the world of commercial food
service operations, from naming a restaurant and developing a menu to controlling costs and handling emergencies. The cases take
place in a variety of food service settings, including hotels, restaurants, clubs, nursing homes, schools, and camps. The book is
divided into six sections: In the Beginning; Human Resources; Menu Development; The Restaurant Setting; Operational Challenges; and
Safety, Sanitation, and Security. The case studies give readers the opportunity to apply technical and operational knowledge to
real-world situations on paper before experiencing these challenges on the job.
Member Price
$20.00 / Non-Member Price
$38.00
The Instructor's Guide provides key points that can help develop the learner's insight into the issues, as
well as additional questions to direct discussion into related areas.
Member Price
$60.00 / Non-Member Price
$83.00
Realistic case studies developed by industry experts challenge readers to solve challenges in food service
management, leadership human resources, menu planning and purchasing.
Member Price
$60.00 / Non-Member Price
$68.00
The 14 case studies in this book explore the theme of customer satisfaction throughout the sequence of food
and beverage planning, production, and service. Establishments featured in the case studies range from independent fine dining
restaurants to quick service environments and include scenes from hotel food service, university dining, boutique hotels, and
coffee shops. Case studies are based on the author's experiences in the restaurant business as a practitioner and consultant.
Readers will gain a working knowledge of problem solving from a management perspective as they analyze the case studies. ISBN
0-86612-274-5, ©2006, Softbound Instructor's/Facilitator's Version
Member Price
$20.00 / Non-Member Price
$38.00
The 14 case studies in this book explore the theme of customer satisfaction throughout the sequence of food
and beverage planning, production, and service. Establishments featured in the case studies range from independent fine dining
restaurants to quick service environments and include scenes from hotel food service, university dining, boutique hotels, and
coffee shops. Case studies are based on the author's experiences in the restaurant business as a practitioner and consultant.
Readers will gain a working knowledge of problem solving from a management perspective as they analyze the case studies. ISBN
0-86612-273-7, ©2006, Softbound Text Version
Member Price
$60.00 / Non-Member Price
$83.00
NEW LOOK, SAME PRODUCT - Cocktail service is a balancing act between creating an enjoyable guest experience
and following strict laws governing alcohol consumption. Arm your servers with the skills to effectively walk the line. Using this
guide, they will: accurately take and serve drink orders; create a friendly atmosphere where guests can enjoy themselves; closely
monitor alcohol consumption and intervene when necessary.
Member Price
$99.95 / Non-Member Price
$124.95
This video provides an overview of food safety. All food service employees learn six crucial guidelines for
combating foodborne illness. Helps them realize food safety is their responsibility - not someone else's. Prepares employees for
further position-specific training on how to apply the six food safety principles to specific jobs.
Member Price
$79.95 / Non-Member Price
$99.95
Purchase the entire program and receive a FREE copy of Food Safety the HACCP Way-A $124.95 value! Five
superb videos allow you to train line-level employees thoroughly, whether individually or in group sessions. A simple leader's
guide provides easy direction. Kit includes the five videos listed below, 20 staff handbooks (5 of each job-specific title below or
any assortment of 20), and Food Safety Certificates, which are included with each handbook. Videos and handbooks are also available
individually. Complete kit available in English or Spanish.
Member Price
$399.00 / Non-Member Price
$499.00
Absolutely essential for your server orientation! These two videos clearly show how excellent service leads
to greater tips, sales, and job satisfaction. They go beyond the basics for every step of dining service. Servers will learn:
time-saving techniques for combining tasks into fewer trips; a practical method for ensuring orders are taken and served correctly;
guest-pleasing service tips for everything from handling glasses to placing dessert plates correctly; communication skills that
emphasize the courteous service guests expect; breaking into short training segments easily allows you to target by area, shift, or
employee.
Member Price
$249.95 / Non-Member Price
$325.00
See an immediate jump in sales the day you start using this video! Shows how suggestive selling adds money
to a server's pocket, interest to the job, and makes dining more pleasurable for the guest. Includes: five sales skills that make a
bottom-line difference between "professional servers" and "order takers"; specific techniques for increasing the size of guest
checks; five never-again-missed opportunities for suggestive selling; demonstrations of the right and wrong ways to approach
suggestive selling.
Member Price
$179.95 / Non-Member Price
$224.95
3 complete training programs on 1 DVD PROGRAM 1: Smart Service for Great Banquets 22 minutes Banquets
provide the greatest revenue-earning potential for a hotel's food and beverage operation. This program is designed to educate and
encourage banquet servers to deliver the best of service. Topics include: Top quality set-up and service standards Strong emphasis
on personal hygiene and food safety Efficient clean up procedures Full pre-banquet briefing example PROGRAM 2: Room Service 24
minutes Show servers and order takers how to satisfy guests' needs while building revenue with this training program. Topics
include: How to guide guests through a menu and make suggestions Ten steps for ensuring accuracy when taking orders Efficient and
courteous guestroom service techniques Divided into two segments: taking the order and serving in the room. PROGRAM 3: FastTrack
Food Safety Essentials 23 minutes Don't let an outbreak of foodborne illness derail your restaurant operation! Get every employee
on track with this easy-to-follow training program. This comprehensive program provides an overview of food safety principals.
Topics include: Crucial guidelines for combating foodborne illness How food safety is the employees responsibility
Position-specific training on how to apply food safety principles to specific jobs
Member Price
$300.00 / Non-Member Price
$375.00
3 complete training programs on 1 DVDThe Food & Beverage 3-in-1 DVD series provides an excellent
overview of the basic tasks associated with key food and beverage service positions, what new employees can expect, and what is
expected of them. Titles available within the series: Introduction to Food and Beverage takes a brief look at the size, structure,
and people who make up the vast food and beverage industry. Restaurant Server focuses on service skills, tasks involved and key
qualities that are vital to guest satisfaction. Bus Person details the service skills required for different stations to fulfill
guest expectations.
Member Price
$225.00 / Non-Member Price
$225.00
Anyone responsible for implementing a food safety plan can't afford to miss this video. Gives a concise,
easy-to-understand explanation of the Hazard Analysis Critical Control Point (HACCP) approach to food safety management, including
the seven simple steps that can get your HACCP framework up and rolling immediately.
Member Price
$79.95 / Non-Member Price
$99.95
This NEW textbook presents the Hazard Analysis Critical Control Point (HACCP) method of food safety in a
systematic, understandable format ideal for both staff training and classroom teaching. Clearly defined terms, detailed lists of
food safety responsibilities, and checklists for all control points make this a resource that can be readily put into practice in
any F&B operation to train managers, supervisors, and staff members. Food safety standards presented in the book reflect the
2004 updates to the 2001 U.S. FDA Food Code.
Member Price
$46.95 / Non-Member Price
$65.95
The Introduction to Food and Beverage DVD and companion guide takes a brief look at the size, structure, and
people who make up the vast food and beverage industry. New employees will get a better idea of where they fit in, what they can
aim for, and why they are on the right path choosing this industry. Topics include: Types of food and beverage operations The
control cycle of a restaurant operation Commercial & non-commercial operations Food production personnel and positions Basic
food safety Career opportunities
Member Price
$99.95 / Non-Member Price
$149.95
The Introduction to Food and Beverage video and companion guide takes a brief look at the size, structure,
and people who make up the vast food and beverage industry. New employees will get a better idea of where they fit in, what they
can aim for, and why they are on the right path choosing this industry. Topics include: Types of food and beverage operations The
control cycle of a restaurant operation Commercial & non-commercial operations Food production personnel and positions Basic
food safety Career opportunities Also available on DVD.
Member Price
$99.95 / Non-Member Price
$149.95
NEW LOOK, SAME PRODUCT - The benefit of a skilled kitchen cook is obvious: well-presented, great-tasting
food that keeps guests coming back. This guide gives cooks the tools they need to: ensure menu items are prepared consistently and
to quality standards; attractively present food on the plate; control waste and costs.
Member Price
$99.95 / Non-Member Price
$124.95
NEW LOOK, SAME PRODUCT - A safe, clean kitchen is essential to your F&B operation. Make sure kitchen
stewards have the skills to keep health hazards at bay - and you out of litigation. With this guide, stewards will: properly clean
and sanitize all kitchen equipment; meet all health department regulations; eliminate cross contamination by maintaining kitchen
cleanliness.
Member Price
$99.95 / Non-Member Price
$124.95
This textbook gives readers the foundation needed to make smart decisions in food and beverage operations.
Topics include increasing profits by maximizing service, efficiency, and productivity; satisfying the food quality and nutritional
demands of guests; meeting legal, safety, and sanitation requirements; and building business through effective marketing. The
fourth edition includes an updated chapter on nutrition, including information on the USDA's new MyPyramid Food Guidance System,
the impact of low-carbohydrate diets on menu planning, and organic and functional foods. The sanitation and safety chapter has been
updated to reflect the FDA's Food Code as it was revised in 2001 and supplemented in 2003. New information about technology use in
the food service industry has been added throughout the book, including information on Internet advertising and computer software
reports.
Member Price
$58.95 / Non-Member Price
$77.95
Gives you everything you need to know about bar and beverage management in one easy-reading book! Includes
the big picture of how to plan and market the business, as well as details on all of the practical day-to-day beverage service
procedures that bring guests back and prevent liability problems. Highlights include: Responsibility in Alcohol Service,
Architecture and Interior Design, The Bar, Mixology, Service Procedures and Selling Techniques, Selection and Training of Human
Resources, Marketing, The Purchasing Process, Control Systems, The Legal Jungle, Alcoholic Beverages, Distilled Spirits, Beers,
Ales, and Malt Liquor, Wines.
Member Price
$63.95 / Non-Member Price
$84.95
The Managing Beverage Service book introduces readers to the challenges of managing beverage service in the
hospitality environment. Topics include: Duties and responsibilities of bartenders and servers Supervisory tasks Responsible
alcohol service Product knowledge of beer, spirits, and wines, including types, storage and handling, serving and tasting. In
addition, readers have the opportunity to take the Controlling Alcohol Risks Effectively (CARE) exam, and, by successfully passing
the final exam for this course, are eligible to waive the knowledge portion of the certification process for any of several
line-level certifications offered by EI.
Member Price
$75.00 / Non-Member Price
$90.00
The new edition of this textbook shows students how food service professionals create and deliver
guest-driven service; enhance value and build guest loyalty; and continuously improve the process of providing excellent service.
Readers learn how every aspect of a food service operation contributes to the guest experience, and explore unique features of a
variety of food and beverage operations. The edition includes updated menu trends, a new section on bioterrorism, a new chapter on
responsible alcohol service, and new material on leadership, service skills, and service styles.
Member Price
$64.95 / Non-Member Price
$79.95
The new edition of this textbook shows students how food service professionals create and deliver
guest-driven service; enhance value and build guest loyalty; and continuously improve the process of providing excellent service.
Readers learn how every aspect of a food service operation contributes to the guest experience, and explore unique features of a
variety of food and beverage operations. The edition includes updated menu trends, a new section on bioterrorism, a new chapter on
responsible alcohol service, and new material on leadership, service skills, and service styles. In addition, readers have to
opportunity to take the Controlling Alcohol Risks Effectively (CARE) exam, and, by successfully passing the final exam for this
course, are eligible to waive the knowledge portion of the certification process for any of several line-level certifications
offered by EI.
Member Price
$74.95 / Non-Member Price
$89.95
This textbook teaches readers the fundamentals of managing the control processes used to reduce costs in
food and beverage operations. This revised edition includes new information on multi-unit management, an increased focus on
technology applications, and fewer references to manual operations. Readers will learn how to maximize revenue and satisfy guests'
demands for value and quality.
Member Price
$58.95 / Non-Member Price
$77.95
Check-Out From CH&LA's
FREE Member Training Library
Get valuable tips for buying major commodities and non-food supplies from an industry procurement expert.
Excellent resource book for specifics on negotiations, data management, distribution systems, price forecasting, and market
analysis. Highlights: Supplier Selection, Buyer-Supplier Relations, Quality and Quantity Concerns, The Audit Trail, Evaluation of
Purchasing Systems, Meat Products, Pricing and Yields, Seafood, Poultry, Eggs, Dairy Products, Fruits, and Vegetables, Baked Goods,
Convenience Foods, Beverages, Equipment, Supplies, and Services. Get valuable tips for buying major commodities and non-food
supplies from an industry procurement expert.
Member Price
$49.95 / Non-Member Price
$66.95
Make it easy for your employees and your property to apply the government's TRAC program. Brief and
to-the-point, this video shows employees who earn tips: why tip reporting is important to them and the property; how to use simple
three-step tip-reporting process: record, report, and verify; what might happen if they don't accurately report their tips; reduce
your risk of an audit and pay only the tax amount you are obligated to pay.
Member Price
$99.95 / Non-Member Price
$124.95
Check-Out From CH&LA's
FREE Member Training Library
NEW LOOK, SAME PRODUCT - Great food isn't enough to make an outstanding dining experience. That takes great
service, too. To make sure servers provide service that exceeds guest expectations, give them the detailed skills training this
guide provides. In groups or one at a time, they'll learn to: use suggestive selling to enhance the guest's visit; properly prepare
and serve beverage orders; take accurate orders and use good service skills to present the food; follow-up and respond to guest
complaints. Servers who complete the guide are prepared for Hospitality Skills Certification.
Member Price
$99.95 / Non-Member Price
$124.95
This 16-minute video and companion in the Educational Institute's new Food & Beverage Series provides an
overview of the skills needed to become a successful restaurant server focused on guest satisfaction. Topics covered include:
Service set up Greeting guests Taking food orders Serving the meal Basic food safety Guest checks Closing duties Also available on
DVD.
Member Price
$99.95 / Non-Member Price
$149.95
Great food isn't enough to make an outstanding dining experience. That takes great service, too. To make
sure servers provide service that exceeds guest expectations, give them the detailed skills training this guide provides. In groups
or one at a time, they'll learn to: use suggestive selling to enhance the guest's visit; properly prepare and serve beverage
orders; take accurate orders and use good service skills to present the food; follow-up and respond to guest complaints; servers
who complete the guide are prepared for Hospitality Skills Certification.
Member Price
$35.00 / Non-Member Price
$50.00
Make sure the special nature of room service stays special with this video. Shows servers and order takers
how to satisfy guest needs while building revenue for your property. Includes: how to guide guests through a menu and make
suggestions; ten steps for ensuring accuracy when taking orders; efficient and courteous guestroom service techniques; divided into
two segments--taking the order and serving in the room.
Member Price
$179.95 / Non-Member Price
$224.95
Check-Out From CH&LA's
FREE Member Training Library
Make sure the special nature of room service stays special with this video. Shows servers and order takers
how to satisfy guest needs while building revenue for your property. Includes: how to guide guests through a menu and make
suggestions; ten steps for ensuring accuracy when taking orders; efficient and courteous guestroom service techniques; divided into
two segments--taking the order and serving in the room.
Member Price
$179.95 / Non-Member Price
$224.95
NEW LOOK, SAME PRODUCT - The speed, accuracy, and elegance of your room service can set your property apart
from competitors. This job guide gives servers the exceptional skills to: use suggestive selling and upselling techniques
effectively; respond to service requests while maintaining guest privacy and key control; set up standard trays, carts, portable
bars, buffets, and coffee breaks.
Member Price
$99.95 / Non-Member Price
$124.95
Banquets account for the greatest revenue percentage in a hotel's food and beverage operation. Show
employees how to deliver outstanding service with the right combination of smarts, skills, and style to create a memorable banquet
experience for guests.
Member Price
$199.95 / Non-Member Price
$269.95
Banquets account for the greatest revenue percentage in a hotel's food and beverage operation. Show
employees how to deliver outstanding service with the right combination of smarts, skills, and style to create a memorable banquet
experience for guests.
Member Price
$199.95 / Non-Member Price
$269.95
This video provides an overview of food safety. All food service employees learn six crucial guidelines for
combating foodborne illness. Helps them realize food safety is their responsibility - not someone else's. Prepares employees for
further position-specific training on how to apply the six food safety principles to specific jobs.
Member Price
$79.95 / Non-Member Price
$99.95
Make sure only safe food enters your doors! Receiving and storage staff will learn what to look for and how
to prevent spoilage with proper storage with this video.
Member Price
$79.95 / Non-Member Price
$99.95
Purchase the entire program and receive a FREE copy of Food Safety the HACCP Way-A $124.95 value! Five
superb videos allow you to train line-level employees thoroughly, whether individually or in group sessions. A simple leader's
guide provides easy direction. Kit includes the five videos listed below, 20 staff handbooks (5 of each job-specific title below or
any assortment of 20), and Food Safety Certificates, which are included with each handbook. Videos and handbooks are also available
individually. Complete kit available in English or Spanish.
Member Price
$399.00 / Non-Member Price
$499.00
Absolutely essential for your server orientation! These two videos clearly show how excellent service leads
to greater tips, sales, and job satisfaction. They go beyond the basics for every step of dining service. Servers will learn:
time-saving techniques for combining tasks into fewer trips; a practical method for ensuring orders are taken and served correctly;
guest-pleasing service tips for everything from handling glasses to placing dessert plates correctly; communication skills that
emphasize the courteous service guests expect; breaking into short training segments easily allows you to target by area, shift, or
employee.
Member Price
$249.95 / Non-Member Price
$325.00
Absolutely essential for your server orientation! These two videos clearly show how excellent service leads
to greater tips, sales, and job satisfaction. They go beyond the basics for every step of dining service. Servers will learn:
time-saving techniques for combining tasks into fewer trips; a practical method for ensuring orders are taken and served correctly;
guest-pleasing service tips for everything from handling glasses to placing dessert plates correctly; communication skills that
emphasize the courteous service guests expect; breaking into short training segments easily allows you to target by area, shift, or
employee.
Member Price
$249.95 / Non-Member Price
$325.00
See an immediate jump in sales the day you start using this video! Shows how suggestive selling adds money
to a server's pocket, interest to the job, and makes dining more pleasurable for the guest. Includes: five sales skills that make a
bottom-line difference between "professional servers" and "order takers"; specific techniques for increasing the size of guest
checks; five never-again-missed opportunities for suggestive selling; demonstrations of the right and wrong ways to approach
suggestive selling.
Member Price
$179.95 / Non-Member Price
$224.95
Anyone responsible for implementing a food safety plan can't afford to miss this video. Gives a concise,
easy-to-understand explanation of the Hazard Analysis Critical Control Point (HACCP) approach to food safety management, including
the seven simple steps that can get your HACCP framework up and rolling immediately.
Member Price
$79.95 / Non-Member Price
$99.95
Banquets account for the greatest revenue percentage in a hotel's food and beverage operation. Show
employees how to deliver outstanding service with the right combination of smarts, skills, and style to create a memorable banquet
experience for guests.
Member Price
$199.95 / Non-Member Price
$269.95
This unique guest service training video and companion guide teaches employees how to see things from the
guest's point of view, strive for service excellence, and work as a team. Spirit of Hospitality featuring Delivering Quality Guest
Service showcases: Tips for improving service quality Skills for exceeding guest expectations How to handle guest complaints
effectively Five simple steps for delivering quality guest service Employee motivational techniques Testimonials from experienced
industry employees and sample scenarios The program contains: Delivering Quality Guest Service DVD, companion guide, quizzes, and
certificate of completion.
Member Price
$80.00 / Non-Member Price
$140.00
Add a new flavor to the table with an award-winning program designed to illustrate key skills every
foodservice supervisor needs to know. Nine easy-to-understand workbooks are loaded with essential information and activities to
assist supervisors in carrying out their responsibilities to management and employees.
Member Price
$99.95 / Non-Member Price
$124.95
Actions speak louder than words in this wordless language-free® video for warewashers. Through
detailed demonstrations, icons, sound effects, and graphics, warewashers will learn how to safely and efficiently wash restaurant
tableware and cookware. Covers: the proper use of dishwashers and other kitchen equipment; how to handle broken, chipped, or
damaged items; essential sanitation processes like the three-sink method.
Member Price
$179.95/ Non-Member Price
$224.95
Check-Out From CH&LA's
FREE Member Training Library
