For over 50 years, the American Hotel & Lodging Association’s Educational Institute (EI) has been the source for providing industry-tested, research-driven hospitality training resources. EI continues to meet and exceed its education and training mission by using the Internet, videos, textbooks, study guides, seminars, and professional certification to train all levels of personnel.

CH&LA members receive special member pricing on all Educational Institute training resources. Also, CH&LA has developed and maintains a FREE Training Library (click here for details). As a CH&LA member service, you can purchase or check-out EI products on-line or via fax or mail through CH&LA’s Education & Training Catalog.

Let us help you save money on your education and training needs!

C.A.R.E. ® For Gaming Guest Contact Staff-Instructor's Guide

This program is for all employees - even those not involved in alcohol service. Shows how to protect your property from liability and how to deal with guest situations. Package includes implementation and seminar guide, supplemental video, sample server's manual. (Additional copies as well as exam packets must be purchased separately.

Member Price $179.00 / Non-Member Price $179.00

C.A.R.E. ® For Gaming Guest Contact Staff-Trainer Material

This program is for all employees - even those not involved in alcohol service. Shows how to protect your property from liability and how to deal with guest situations. Package includes implementation and seminar guide, supplemental video, sample server's manual. (Additional copies as well as exam packets must be purchased separately.

Member Price $11.95 / Non-Member Price $11.95

Gaming Security Officer Training Program--Employee Package

Get courtroom proof of your security commitment. An EI-graded final exam provides third-party verification of employee knowledge and leads to a Certificate of Completion that offers tangible evidence of your gaming establishment's commitment to security.

Member Price $39.95 / Non-Member Price $49.95

Supervisory Skill Builders for the Gaming Industry (9 workbooks)

Every member of a food and beverage service operation plays a crucial role in fulfilling guest expectations. This 12-minute DVD and companion guide in the Educational Institute's new Food & Beverage Series features the quality service skills needed to become a successful Bus Person - to include: Set up stations Table service Maintaining stations Closing duties

Member Price $89.95 / Non-Member Price $109.95

To purchase or check-out EI products via fax or mail:
 CH&LA Education & Training Catalog