For over 50 years, the American Hotel & Lodging Association’s Educational Institute (EI) has been the source for
providing industry-tested, research-driven hospitality training resources. EI continues to meet and exceed its education and training
mission by using the Internet, videos, textbooks, study guides, seminars, and professional certification to train all levels of
personnel.
CH&LA members receive special member pricing on all Educational Institute training resources. Also, CH&LA has developed and maintains a FREE Training Library (click here for details). As a CH&LA member service, you can purchase or check-out EI products on-line or via fax or mail through CH&LA’s Education & Training Catalog.
Let us help you save money on your education and training needs!
This resource provides an excellent starting point for making policy and operational decisions about pay,
incentives, and rewards. The 2002 Hospitality Compensation & Benefits Survey analyzes 34 hospitality management and
non-management position salary levels, bonuses, incentive plans, and employee benefits with breakdowns by price segment, number of
rooms, location, chain status, and union status.
Member Price
$80.00 / Non-Member
Price $160.00
Your management team can better understand how to comply with key American Disabilities Act employment
requirements - and overcome any hesitation in hiring people with disabilities with this video. Helps you: identify talented job
candidates by linking capabilities to essential job functions; know what interview questions are legal and use proper etiquette;
make reasonable accommodations for completing job applications, conducting the interview, and helping people perform on the job.
Bonus video! Includes eye-opening profiles of four hospitality companies and employees who are focusing on abilities rather than
disabilities.
Member Price
$99.95 / Non-Member Price
$124.95
Check-Out From CH&LA's
FREE Member Training Library
The professional appearance of any employee who comes in contact with guests, customers, or co-workers can
make a significant impact on that employee's place of business and career. Best Face Forward showcases good personal hygiene and
appearance guidelines that contribute to a positive and lasting first impression. Professional makeover tips are demonstrated in a
highly entertaining but sensitive fashion.
Member Price
$99.95 / Non-Member Price
$124.95
Check-Out From CH&LA's
FREE Member Training Library
The professional appearance of any employee who comes in contact with guests, customers, or co-workers can
make a significant impact on that employee's place of business and career. Best Face Forward showcases good personal hygiene and
appearance guidelines that contribute to a positive and lasting first impression. Professional makeover tips are demonstrated in a
highly entertaining but sensitive fashion.
Member Price
$99.95 / Non-Member
Price $124.95
Learn to use positive techniques that will keep staff members performing at their peak, prevent small
problems from escalating and actually help you retain employees. This video shows your managers how to: overcome fears about
disciplining employees; avoid excessive permissiveness; help change unsatisfactory behavior; maintain a positive relationship
throughout the discipline process.
Member Price
$159.95 / Non-Member Price
$199.95
Check-Out From CH&LA's
FREE Member Training Library
Diversity WORKS DVD and companion guide helps define diversity, explain why it's important, and showcases
the proper skills and attitudes to embrace it. Hospitality executives and diversity leaders also share their insights and expertise
on what diversity means to them, where it's going, and how your business can greatly benefit. Topics include: What diversity means
and how it's changing Why it's critical for growing business Productive skills and qualities for teams and leaders How to make
diversity initiatives succeed How to sustain an ideal diverse work environment
Member Price
$99.95/ Non-Member Price
$149.95
Check-Out From CH&LA's
FREE Member Training Library
Diversity WORKS video and companion guide helps define diversity, explain why it's important, and showcases
the proper skills and attitudes to embrace it. Hospitality executives and diversity leaders also share their insights and expertise
on what diversity means to them, where it's going, and how your business can greatly benefit. Topics include: What diversity means
and how it's changing Why it's critical for growing business Productive skills and qualities for teams and leaders How to make
diversity initiatives succeed How to sustain an ideal diverse work environment
Member Price
$99.95/ Non-Member Price
$149.95
Diversity WORKS video and companion guide helps define diversity, explain why it's important, and showcases
the proper skills and attitudes to embrace it. Hospitality executives and diversity leaders also share their insights and expertise
on what diversity means to them, where it's going, and how your business can greatly benefit. Topics include: What diversity means
and how it's changing Why it's critical for growing business Productive skills and qualities for teams and leaders How to make
diversity initiatives succeed How to sustain an ideal diverse work environment
Member Price
$99.95/ Non-Member Price
$149.95
Reduce tension and minimize confrontation as you confidently and carefully handle a termination. This video
helps you: reduce the risk of wrongful dismissal litigation; stay in control of the emotional side of dismissals - both on the part
of the manager and the employee; pick the most appropriate time and location for terminating a staff person's employment; handle a
termination session with a minimum of hard feelings and a hopeful eye to the future.
Member Price
$159.95 / Non-Member Price
$199.95
Check-Out From CH&LA's
FREE Member Training Library
An international group of authors creates a mosaic of hospitality human resource practices throughout the
world in this unique book. This global exploration of today's key human resource issues includes: recruitment and selection, legal
and political environments, societal work values, corporate cultures, and training practices. Featured countries are: China, Egypt,
France, Greece, Ireland, Israel, Jamaica, Kenya, Lebanon, Malta, Mauritius, Mexico, Netherlands, Romania, Russia, Scotland, South
Korea, Switzerland, Turkey, and the United States.
Member Price
$60.95 / Non-Member Price
$79.95
The hospitality industry continues to infuse its operations with a diverse labor pool. This seminar provides
participants with techniques to bring out the most from our ever-changing workforce.
Member Price
$159.95 / Non-Member Price
$199.95
As employees continue to struggle with filling positions in a tight labor market, the role of the human
resources manager becomes even more crucial. This revised edition has been updated with new case studies, Internet exhibits and Web
links. There is a greater emphasis on legal issues including ADA and OSHA regulations, and a new focus on corporate/organization
culture.
Member Price
$57.95 / Non-Member Price
$76.95
This handbook is for anyone who is an educator, teacher, or trainer. Written by Dr. Robert O''Halloran and
Dr. Cynthia Deale of the Kemmons Wilson School of Hospitality and Resort Management at The University of Memphis, this small volume
is packed with creative ideas and hands-on activities that are readily implemented in the hospitality classroom. As the authors
state, "Hospitality education and training is an exciting, important endeavor and we hope to help you continue to find ways to make
it meaningful, relevant, rigorous, and enjoyable for you, the hospitality educator, and more importantly for your students, the
future leaders in the hospitality industry."
Member Price
$25.00 / Non-Member Price
$33.00
Help employees build on their strengths and eliminate their weaknesses! This video clearly demonstrates how
to: avoid rating errors by using documented records to shape evaluations; break the habit of consistently rating staff too high,
too low, or average; get employees to help in setting mutual goals; maintain a positive working relationship through ongoing
coaching and observation.
Member Price
$159.95 / Non-Member Price
$199.95
Check-Out From CH&LA's
FREE Member Training Library
Build a bright, diverse, and capable staff through techniques presented in this program, available in CD-ROM
or video. First you'll gather the information you need for successful recruiting and interviewing. Next, through a virtual, highly
interactive workshop, you'll actually use the information to practice your skills in: using aggressive approaches to finding the
best applicants; writing the right recruiting message to attract dependable associates from diverse areas of the population;
writing job descriptions, conducting interviews, and making the right hiring decision.
Member Price
$179.95 / Non-Member Price
$224.95
Check-Out From CH&LA's
FREE Member Training Library
The American Hotel & Lodging Association, through the efforts of the Experience Lodging Initiative, is
proud to introduce the Recruitment Toolkit to assist you in devising and implementing a successful recruitment strategy. This
comprehensive, step-by-step program is designed to be both a workbook and a reference guide. Its format allows you to customize
each section to fit your specific recruiting needs and will help you create "Winning Recruiting Strategies" that can be integrated
into your overall business plan. Click Here for more information.
Member Price
$99.95 / Non-Member Price
$139.95
Once you've assembled a great team, here's how to keep them motivated and happy to be working at your
property. Available in CD-ROM or video-- is an excellent tool in fighting turnover. You'll learn turnover projections for the
future, reasons employees leave, strategies for retaining the best and brightest and tips to motivate associates in pursuing a
continuing career with your organization.
Member Price
$179.95 / Non-Member Price
$224.95
Check-Out From CH&LA's
FREE Member Training Library
The professional appearance of any employee who comes in contact with guests, customers, or co-workers can
make a significant impact on that employee's place of business and career. Best Face Forward showcases good personal hygiene and
appearance guidelines that contribute to a positive and lasting first impression. Professional makeover tips are demonstrated in a
highly entertaining but sensitive fashion.
Member Price
$99.95 / Non-Member Price
$124.95
Here are the tried-and-true techniques for getting the most out of your video training sessions. Discover
how to: use three simple steps to ensure training meets your needs; make sure trainees receive your message and use it on the job;
apply situations shown in training videos to your property. Use video to motivate employees and avoid problems.
Member Price
$159.95 / Non-Member Price
$199.95
A great insider's guide to orientation, and a powerful tool for recruitment, retention and motivation!
Nineteen rising stars from different job positions within the lodging industry provide insight, information and advice to new or
potential employees joining the industry.
Member Price
$179.95 / Non-Member Price
$249.95
This video is a must for anyone responsible for showing others how a job is done. Clearly demonstrates how
to make sure the message is understood and retained, hold attention and encourage progress, motivate employees to do better and
promote teamwork.
Member Price
$159.95 / Non-Member Price
$199.95
Discover an easy, organized approach to training preparation with this video, ensuring that your message
will "stick"! Covers how to: save time in the training process; prepare content that creates interest; get trainees to "buy into"
the training; reduce nervousness and improve training performance.
Member Price
$159.95 / Non-Member Price
$199.95
Attracting, hiring, and retaining the right people will save time and money. Discover fail-safe secrets with
this seminar for keeping those high-performance employees who deliver consistently strong service.
Member Price
$159.95 / Non-Member Price
$199.95
New and aspiring supervisors will find practical advice for dealing effectively with people in a hospitality
work environment. Topics include effective communication, orientation and training, managing productivity, coaching, discipline,
team building, managing conflict, and professional development. The third edition includes new information on using voice mail and
e-mail effectively, a new discussion of sexual harassment, and updated information on training methods and team development.
Member Price
$66.95 / Non-Member Price
$88.95
Check-Out From CH&LA's
FREE Member Training Library
Quality, service-oriented employees are an asset to any company. This seminar helps you invest in them by
illustrating the positive impact that teamwork, motivation, and training have on your bottom line.
Member Price
$159.95 / Non-Member Price
$199.95
Every hospitality organization needs well-trained employees. Guests expect it, and employees are now
choosing employers based on the training and professional development they offer. Use this text to learn how to be an excellent
trainer who understands the role training plays in the organization, how to design it, and how to deliver it.
Member Price
$57.95 / Non-Member Price
$76.95
