For over 50 years, the American Hotel & Lodging Association’s Educational Institute (EI) has been the source for
providing industry-tested, research-driven hospitality training resources. EI continues to meet and exceed its education and training
mission by using the Internet, videos, textbooks, study guides, seminars, and professional certification to train all levels of
personnel.
CH&LA members receive special member pricing on all Educational Institute training resources. Also, CH&LA has developed and maintains a FREE Training Library (click here for details). As a CH&LA member service, you can purchase or check-out EI products on-line or via fax or mail through CH&LA’s Education & Training Catalog.
Let us help you save money on your education and training needs!
Features six different video segments to get your housekeeping staff working together to address concerns
about attitudes, product knowledge, emergency situations, guest safety and security, quality guest service, offering special
assistance, and more. Use this video to help employees discover and apply practices that are correct for your property. Initiate
productive discussions that help solve and prevent problems! Includes Trainer's Manual.
Member Price
$99.95 / Non-Member Price
$124.95
Check-Out From CH&LA's
FREE Member Training Library
This basic skills SEMINAR shows how to combine safety, speed, economy, and thoroughness while improving
overall guest satisfaction. Leads to preparation for Hospitality Skills Certification.
Member Price
$159.95 / Non-Member Price
$199.95
NEW LOOK, SAME PRODUCT - Few employees have as much impact on guest satisfaction as room attendants. The
superior performance of their job is often the make-or-break reason guests choose to return to a property. This guide gives every
room attendant an arsenal of skills to be a success. They'll learn: thorough cleaning techniques for everything from mirrors to
wastebaskets; how to neatly and efficiently make beds; correct procedures for vacuuming and dusting; how to safely clean and
sanitize the bathroom.
Member Price
$99.95 / Non-Member Price
$124.95
Few employees have as much impact on guest satisfaction as room attendants. The superior performance of
their job is often the make-or-break reason guests choose to return to a property. This guide gives every room attendant an arsenal
of skills to be a success. They'll learn: thorough cleaning techniques for everything from mirrors to wastebaskets; how to neatly
and efficiently make beds; correct procedures for vacuuming and dusting; how to safely clean and sanitize the bathroom.
Member Price
$35.00 / Non-Member Price
$50.00
3 complete training programs On 1 DVD PROGRAM 1: Stay Safe: Awareness Training for Housekeepers 32 minutes
Housekeepers are the eyes and ears of any lodging property, so their awareness is the first line of defense against safety and
security risks. This training program prepares them for that responsibility. Topics include: - Key, room, and property control -
Handling chemicals and pathogens safely - Moving, pushing and lifting properly - Following fire and emergency safety procedures
PROGRAM 2: Housekeeping: Quality Guestroom Cleaning 29 minutes This training program features the latest systematic cleaning
methods that combine safety, speed and thoroughness, including: - Time and cost-saving techniques for better efficiency - Guest
privacy issues and options PROGRAM 3: World Trainer: Guestroom & Bathroom Cleaning 33 minutes This wordless, visually oriented
training program for non-English-speaking employees is the perfect primer for basic guestroom cleaning procedures, including
step-by-step instructions for: - Dusting, vacuuming and making beds - Full bathroom cleaning - Avoiding workplace accidents and
injuries
Member Price
$300.00/ Non-Member Price
$425.00
Employees clearly see how their work impacts guest satisfaction and understand their role in the nine-step
laundry cycle. This video helps: lengthen the life of laundry equipment and delicate linens and towels; reduce sick time and
compensation claims through safer use of chemicals, proper lifting, and safe procedures for possible exposure to bloodborne
pathogens; save on energy, chemical use, and labor through improved efficiency.
Member Price
$179.95 / Non-Member Price
$224.95
Check-Out From CH&LA's
FREE Member Training Library
This video clearly shows your housekeeping staff the latest systematic cleaning methods, combining safety,
speed, economy, and thoroughness. Save time with sure-fire systems for cleaning the bathroom, making beds, and more. Save money
with more efficient use of cleaning products. Use the newest safety procedures for everything from stripping beds to emptying
ashtrays. Protect guests' privacy and avoid uncomfortable situations by entering guestrooms correctly.
Member Price
$179.95 / Non-Member Price
$224.95
Check-Out From CH&LA's
FREE Member Training Library
This video clearly shows your housekeeping staff the latest systematic cleaning methods, combining safety,
speed, economy, and thoroughness. Save time with sure-fire systems for cleaning the bathroom, making beds, and more. Save money
with more efficient use of cleaning products. Use the newest safety procedures for everything from stripping beds to emptying
ashtrays. Protect guests' privacy and avoid uncomfortable situations by entering guestrooms correctly.
Member Price
$179.95 / Non-Member Price
$224.95
This 20-minute video and companion guide will help your property meet and exceed standards, as well as save
costs by protecting and maintaining furniture, fixtures and equipment. Topics included: Benefits of the deep cleaning process How
to keep carpet and draperies looking like new Reducing wear on mattresses and bedding Procedures for the nine most common deep
cleaning tasks Most effective cleaning and maintenance techniques Recommended schedules for each task
Member Price
$179.95 / Non-Member Price
$249.95
Check-Out From CH&LA's
FREE Member Training Library
This 20-minute video and companion guide will help your property meet and exceed standards, as well as save
costs by protecting and maintaining furniture, fixtures and equipment. Topics included: Benefits of the deep cleaning process How
to keep carpet and draperies looking like new Reducing wear on mattresses and bedding Procedures for the nine most common deep
cleaning tasks Most effective cleaning and maintenance techniques Recommended schedules for each task
Member Price
$179.95 / Non-Member Price
$249.95
NEW LOOK, SAME PRODUCT - A fresh bed and clean towels are the essential elements of your hospitality
operation. Now you can ensure these basics get the detailed attention they deserve with the task-by-task training this guide
provides. With it, your laundry attendants will know how to: properly and safely operate every piece of laundry equipment; remove
spots and stains before and after laundering; safely use all laundry chemicals.
Member Price
$99.95 / Non-Member Price
$124.95
This is the book that makes it easier for today's housekeeping executives to stay on top of day-to-day
demands. Loaded with ideas that will save time and money in every aspect of housekeeping management, it offers case studies and
proven tips from housekeeping pros as well as a valuable technical guide with step-by-step cleaning procedures. Explains how to:
recruit, hire, orient, train, schedule, motivate, and discipline employees; plan and control inventories, expenses, and security;
effectively oversee an on-premises laundry; ensure quality in cleaning every area of the hotel; properly handle chemicals and
comply with OSHA standards - includes a sample comprehensive Hazard Communication Plan
Member Price
$63.95 / Non-Member Price
$84.95
Check-Out From CH&LA's
FREE Member Training Library
NEW LOOK, SAME PRODUCT - Does your lobby invite guests to sit down? If not, maybe your public space cleaners
lack the skills to make it (and all your public areas) sparkle. This guide gives public space cleaners the specific task-by-task
instruction they need to: safely clean public rest rooms; clean and dust everything from air vents to furniture; thoroughly vacuum
all carpeting; build the skills your staff members need to keep public spaces in top shape.
Member Price
$99.95 / Non-Member Price
$124.95
Features six different video segments to get your housekeeping staff working together to address concerns
about attitudes, product knowledge, emergency situations, guest safety and security, quality guest service, offering special
assistance, and more. Use this video to help employees discover and apply practices that are correct for your property. Initiate
productive discussions that help solve and prevent problems! Includes Trainer's Manual.
Member Price
$99.95 / Non-Member Price
$124.95
Employees clearly see how their work impacts guest satisfaction and understand their role in the nine-step
laundry cycle. This video helps: lengthen the life of laundry equipment and delicate linens and towels; reduce sick time and
compensation claims through safer use of chemicals, proper lifting, and safe procedures for possible exposure to bloodborne
pathogens; save on energy, chemical use, and labor through improved efficiency.
Member Price
$179.95 / Non-Member Price
$224.95
This video clearly shows your housekeeping staff the latest systematic cleaning methods, combining safety,
speed, economy, and thoroughness. Save time with sure-fire systems for cleaning the bathroom, making beds, and more. Save money
with more efficient use of cleaning products. Use the newest safety procedures for everything from stripping beds to emptying
ashtrays. Protect guests' privacy and avoid uncomfortable situations by entering guestrooms correctly.
Member Price
$179.95 / Non-Member Price
$224.95
This 20-minute video and companion guide will help your property meet and exceed standards, as well as save
costs by protecting and maintaining furniture, fixtures and equipment. Topics included: Benefits of the deep cleaning process How
to keep carpet and draperies looking like new Reducing wear on mattresses and bedding Procedures for the nine most common deep
cleaning tasks Most effective cleaning and maintenance techniques Recommended schedules for each task
Member Price
$179.95 / Non-Member Price
$249.95
This 20-minute Spanish DVD and companion guide will help your property meet and exceed standards, as well as
save costs by protecting and maintaining furniture, fixtures and equipment. Topics included: Benefits of the deep cleaning process
How to keep carpet and draperies looking like new Reducing wear on mattresses and bedding Procedures for the nine most common deep
cleaning tasks Most effective cleaning and maintenance techniques Recommended schedules for each task
Member Price
$179.95 / Non-Member Price
$249.95
Housekeepers are the eyes and ears of your property--if they have been trained on what to look for. This
video training program alerts housekeepers to possible dangers and prepares them for their responsibilities to establish and
maintain a safe environment for both guests and employees.
Member Price
$179.95 / Non-Member Price
$249.95
Housekeepers are the eyes and ears of your property--if they have been trained on what to look for. This
video training program alerts housekeepers to possible dangers and prepares them for their responsibilities to establish and
maintain a safe environment for both guests and employees.
Member Price
$179.95 / Non-Member Price
$249.95
Competent floor care doesn't just affect how your property looks. It has an economic and legal impact, as
well. Don't take a chance on misunderstood training. This language-free® video uses visual techniques (augmented with music
and sound effects) to demonstrate floor care practices like: cleaning carpeted, tiled, wood, and marble surfaces; how staff members
can avoid injury to themselves and guests; ways to lengthen the life of costly carpets and floors. Protect your property from
slip-and-fall accidents by keeping floors in great shape!
Member Price
$179.95 / Non-Member Price
$224.95
Check-Out From CH&LA's
FREE Member Training Library
Skip the language barriers and get right to the training with this wordless video for your room attendants.
Using detailed demonstrations, icons, sound effects, and graphics, the video gives step-by-step instructions for: efficiently
making the bed, dusting, vacuuming, cleaning the bathroom; safely handling cleaning chemicals; avoiding workplace accidents and
injuries. Don't let communication problems deprive guests of spotless rooms!
Member Price
$179.95 / Non-Member Price
$249.95
Check-Out From CH&LA's
FREE Member Training Library
Skip the language barriers and get right to the training with this wordless video for your room attendants.
Using detailed demonstrations, icons, sound effects, and graphics, the video gives step-by-step instructions for: efficiently
making the bed, dusting, vacuuming, cleaning the bathroom; safely handling cleaning chemicals; avoiding workplace accidents and
injuries. Don't let communication problems deprive guests of spotless rooms!
Member Price
$179.95 / Non-Member Price
$249.95
Skip the language barriers and get right to the training with this wordless video for your room attendants.
Using detailed demonstrations, icons, sound effects, and graphics, the video gives step-by-step instructions for: efficiently
making the bed, dusting, vacuuming, cleaning the bathroom; safely handling cleaning chemicals; avoiding workplace accidents and
injuries. Don't let communication problems deprive guests of spotless rooms!
Member Price
$179.95 / Non-Member Price
$249.95
Why waste valuable time training room attendants in tasks that don''t apply to your economy property? This
version of our popular language-free® housekeeping video uses economy settings your room attendants can relate to and
covers only procedures they need to know.
Member Price
$179.95 / Non-Member Price
$224.95
Lobbies, elevators, meeting rooms, and public space in your hotel can decide a potential guest in favor of -
or against - staying at your property. Train your housekeeping staff to keep these areas looking great with this
language-free® video. Using positive modeling and other on-screen techniques instead of dialog and narration, this video
demonstrates: housekeeping support tasks such as providing amenities to guestrooms, removing soiled linens, and restocking supply
rooms; cleaning the lobby and safe techniques for cleaning elevators; meeting-room set-up and tear-down; make a positive first
impression with a property that sparkles from front door to guest room!
Member Price
$179.95 / Non-Member Price
$224.95
Check-Out From CH&LA's
FREE Member Training Library
Nothing is more important to a guest than a clean, comfortable bed and clean towels in the bathroom -
nothing. That's why it's crucial that laundry staff understand their training, no matter what language they speak. This wordless
language-free® video uses the same techniques as other World Trainer videos to demonstrate: how to sort laundry according
to color, use, stains, etc.; safe ways to handle laundry chemicals; the correct way to operate machines to avoid injury and damage
to laundry; make your guests' top concern your top training concern!
Member Price
$179.95 / Non-Member Price
$224.95
Check-Out From CH&LA's
FREE Member Training Library
