For over 50 years, the American Hotel & Lodging Association’s Educational Institute (EI) has been the source for providing industry-tested, research-driven hospitality training resources. EI continues to meet and exceed its education and training mission by using the Internet, videos, textbooks, study guides, seminars, and professional certification to train all levels of personnel.

CH&LA members receive special member pricing on all Educational Institute training resources. Also, CH&LA has developed and maintains a FREE Training Library (click here for details). As a CH&LA member service, you can purchase or check-out EI products on-line or via fax or mail through CH&LA’s Education & Training Catalog.

Let us help you save money on your education and training needs!

Curb Appeal: Creating Great First Impressions

Capture new customers as they drive by and keep reservations from turning into no-shows. Upgrade the appearance of your property with little or no investment! With this video, you'll discover how to: identify and make immediate low-cost improvements; make sight, smell, and sound work for you to help guests feel comfortable; enlist your front desk staff in an ongoing "first impressions" campaign.

Member Price $159.95 / Non-Member Price $199.95

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Energy-$aving Tips for Lodging

NEW! Energy-$aving Tips for Lodging video The video, Energy-$aving Tips for Lodging, made jointly by the American Hotel & Lodging Educational Institute and ENERGY STAR®, is intended to demonstrate the value of strategic energy management when used by a lodging. There are numerous factors that can affect the bottom line of your property: recession, weather, current events, etc. While these factors are beyond your control, the efficiency of your property isn't. This easy-to-follow video and companion guide highlight basic practices for reducing energy costs, including: simple, no-cost steps that dramatically reduce energy bills, long-term strategies for maintaining energy efficiency, energy-saving devices with a quick return on investment, and where to look for additional guidance, tools and support. Includes video companion.

Member Price $119.95 / Non-Member Price $169.95

Energy-$aving Tips for Lodging

NEW! Energy-$aving Tips for Lodging video The video, Energy-$aving Tips for Lodging, made jointly by the American Hotel & Lodging Educational Institute and ENERGY STAR®, is intended to demonstrate the value of strategic energy management when used by a lodging. There are numerous factors that can affect the bottom line of your property: recession, weather, current events, etc. While these factors are beyond your control, the efficiency of your property isn't. This easy-to-follow video and companion guide highlight basic practices for reducing energy costs, including: simple, no-cost steps that dramatically reduce energy bills, long-term strategies for maintaining energy efficiency, energy-saving devices with a quick return on investment, and where to look for additional guidance, tools and support. Includes video companion.

Member Price $119.95 / Non-Member Price $169.95

Full Access: Making Your Property ADA Compliant

This video-based program is designed to alert and educate lodging managers, engineers, and staff to physical access issues related to the ADA, along with potential remedies. It also discusses the legal concept of "reasonable care".

Member Price $199.95 / Non-Member Price $269.95

Check-Out From CH&LA's FREE Member Training Library

Full Access: Making Your Property ADA Compliant

This video-based program is designed to alert and educate lodging managers, engineers, and staff to physical access issues related to the ADA, along with potential remedies. It also discusses the legal concept of "reasonable care".

Member Price $199.95 / Non-Member Price $269.95

Greening Your Property

This GUIDE will show you how environmental efforts can add green to your bottom line and give your property a public relations boost. Includes cost/value worksheets and suppliers of environmentally friendly products. Highlights: Create an Environmental Policy, manage Energy Consumption, Choose Efficient Lighting, Manage Water Use, Improve Indoor Air quality, Green Your Amenities and Service, Publicize Your Program.

Member Price $37.50 / Non-Member Price $45.50

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Hospitality Facilities Management and Design - Second Edition

Keep every area of a hotel property running smoothly with this textbook. The revised edition includes expanded information on food service equipment and design, as well as a discussion on the effect of Agenda 21 (U.N. environmental guidelines) on hotels. A new summary of facilities issues is structured around functional spaces, as well as a systems approach.

Member Price $53.95 / Non-Member Price $71.95

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Hotel Air Quality Management: Action Guide for Managers and Engineers

Poor indoor air quality can cost you thousands of dollars in employee sick time and lost productivity. This practical how-to guide is loaded with preventative steps you can take immediately to improve air quality in your hotel and prevent problems. Highlights: Factors Which Affect Indoor Air Quality (IAQ), Establishing an IAQ Preventative Maintenance Program, Diagnosing IAQ Problems, Mitigating IAQ Problems.

Member Price $44.95 / Non-Member Price $63.95

Maintenance - 3 in 1 Package

3 complete training programs On 1 DVD PROGRAM 1: Quality Guestroom Maintenance 30 minutes This training program shows maintenance what to look for and how to fix it right the first time. All of the most common repairs involving sinks, toilets, bathtubs, carpets and walls are featured. Topics include: - Inspection and preventative maintenance methods - Identifying guestroom problems quickly and accurately - Easy-to-follow basic repair instructions PROGRAM 2: Full Access: Making Your Property ADA Compliant 21 minutes Properties that fail to address access rights under the Americans with Disabilities Act (ADA) can face financial penalties from the Department of Justice, as well as costly lawsuits. This program alerts and educates managers and engineers to physical access issues and potential remedies. Topics include: - The ADA and your property - An area by area ADA compliance checklist - How to develop an action plan for implementation PROGRAM 2: Energy-$aving Tips for Lodging 27 minutes A smart and strategic reduction of energy consumption is an effective and ideal solution to reduce operational costs without affecting guest satisfaction or staffing. This easy-t0-follow training program highlights: - Simple, no-costs steps to reduce energy bills - Long-term strategies to maintain energy efficiency - Energy-saving devices with a quick return on investment

Member Price $300.00/ Non-Member Price $375.00

Maintenance Employee

NEW LOOK, SAME PRODUCT - Keeping your property's mechanical systems operating smoothly is an important behind-the-scenes job that makes a big impact on guest satisfaction. This guide provides job knowledge information, task lists, and task breakdowns to train maintenance employees in basic skills and knowledge, including preventative maintenance, HVAC systems, maintenance tools, environmental issues, and OSHA regulations.

Member Price $99.95/ Non-Member Price $124.95

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Maintenance Employee (CLON)

NEW LOOK, SAME PRODUCT - Keeping your property's mechanical systems operating smoothly is an important behind-the-scenes job that makes a big impact on guest satisfaction. This guide provides job knowledge information, task lists, and task breakdowns to train maintenance employees in basic skills and knowledge, including preventative maintenance, HVAC systems, maintenance tools, environmental issues, and OSHA regulations.

Member Price $99.95/ Non-Member Price $124.95

Quality Guestroom Maintenance

You'll save money and keep rooms guest-ready with the practical how-to information in this video. Offers step-by-step guidelines for repairing faucets, torn wallpaper, damaged drywall, leaking toilets, and more! Discover ways to help: identify and correct problems quickly; minimize liability by maintaining a safe and secure environment; prevent minor flaws from developing into time-consuming, expensive emergencies.

Member Price $179.95/ Non-Member Price $249.95

Check-Out From CH&LA's FREE Member Training Library

Quality Guestroom Maintenance

You'll save money and keep rooms guest-ready with the practical how-to information in this video. Offers step-by-step guidelines for repairing faucets, torn wallpaper, damaged drywall, leaking toilets, and more! Discover ways to help: identify and correct problems quickly; minimize liability by maintaining a safe and secure environment; prevent minor flaws from developing into time-consuming, expensive emergencies.Now available in Spanish.

Member Price $179.95/ Non-Member Price $249.95

SPANISH Quality Guestroom Maintenance

You'll save money and keep rooms guest-ready with the practical how-to information in this video. Offers step-by-step guidelines for repairing faucets, torn wallpaper, damaged drywall, leaking toilets, and more! Discover ways to help: identify and correct problems quickly; minimize liability by maintaining a safe and secure environment; prevent minor flaws from developing into time-consuming, expensive emergencies.Now available in Spanish.

Member Price $179.95/ Non-Member Price $249.95

Water Resources for Lodging Operations

Discover how to ensure water quality and availability while reducing expenses. Practical worksheets help you identify where savings can begin right away. Developed with the guidance of AH&LA's Executive Engineer's Committee. Highlights: Water Consumption, Conservation, Hot Water, Sewage and Wastewater Systems, Landscape Irrigation.

Member Price $44.95/ Non-Member Price $63.95

To purchase or check-out EI products via fax or mail:
 CH&LA Education & Training Catalog